We are committed to protecting and respecting your privacy and will comply with all applicable data protection laws in all our dealings with your personal data. As data controllers, we want you to feel both informed and empowered when it comes to the handling and usage of your personal information. In this privacy statement, we explain how and why we collect and use personal data, which is information relating to an identified or identifiable living person. We will only use your personal information lawfully in accordance with the General Data Protection Regulation 2018 (‘GDPR’).
What information do we collect about you:
We collect information from you when you place an order for items or a quotation. We also collect information when you register with us. If you email or telephone us with a query, we may also store contact information. We also collect data when you voluntarily complete customer surveys, provide feedback or participate in competitions. Website usage data is collected using cookies.
We DO NOT collect or store any financial details such as credit card numbers etc. as we use 3rd party payment providers who hold all your details and do not share them with us. We do not store any of your card details on our system, so your financial information and data are fully secure.
How will we use this information:
The information is used to process and complete your order. If you place an order (either for items or quotes) your name and email address will be added to our mailing list which is for sole use by us to email you our hints, tips, new ideas, shutdown times, and details of forthcoming sales. You can of course, unsubscribe from this service at any time.
If you email us with a query, we will hold the email on our servers for future reference.
If you telephone us with a query, we will store brief details of the conversation with a contact number (if relevant) in our company organiser software.
We would like to send you information about products and services along with information about opening times and shutdown dates. We will not share your information to a third party for marketing purposes. Remember, you may opt out at any time by unsubscribing from our list by clicking the link at the bottom of the newsletter or by using this link: unsubscribe
Access to your information and correction:
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, you can request this by email or by writing to us. We may make a small charge for this service.
We want to make sure that your personal information is up to date. You may ask us to correct or remove information that you think is inaccurate or outdated.
The following links are to the privacy policies operated by companies that we use to carry out our day to day tasks:
Paypal – Payment service
Stripe – Payment service
Basecamp – Organiser software
ParcelForce Worldwide – Courier service
Mailchimp – Email newsletter service
Woo Commerce – eCommerce platform
Facebook – Social media platform
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour. This information is used to track anonymous visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove them from your browser.
How to contact us:
- By email- firstname.lastname@example.org or email@example.com
- By post – Subli Metals, Grays Farm, Main Road, Mappleton HU18 1XR