Sample Policy


We are happy to offer free samples of many of our products to our customers. In fact most of you know that we add sample packs of new or promotional products to your orders as a matter of course!

FREE SAMPLES WITH ORDER: If you would like to sample a specific product instead of our monthly featured category Freebies, please add in the customer comments section which product you would like to see (up to 3) and if it is possible, we will add it to your order Free of charge (please be sensible and do not add oversize or high price items that will adversely affect the carriage charges etc).

SPECIFIC SAMPLES ONLY: If you are a new or existing customer and would like samples of specific items sending separately (again up to 3), we ask that you order them and pay for them as usual and we will then refund the order cost including shipping on receipt of your second order of those items (please remember to request this in customer comments as you check out your re-order) OR if the items are unsuitable we will refund the whole order, including shipping on return of the items – So it is a NO RISK POLICY !!

To do this, please choose this £35 item: SAMPLES and add it to your cart along with your choice of up to 3 Sample items (we will refund these in accordance with our Sample policy above). Then use this code: ” SAMPLES COUPON ” on checkout to remove the £35 charge. This will allow you to place your sample order even though it is under our £35 minimum order requirement. Please pay for your order and shipping as normal (and your items will be shipped ASAP).

FREE SAMPLE SWATCH: Alternatively, if you would just like to test our quality or see our different finishes and colours, we will send you a FREE Colour and Metal finish swatch card. To order this, add this item to Cart: Free Sample Swatch and choose ‘Local Pickup’ as delivery method and we will post this to you free of shipping charge too, first class, ASAP (but please note we do not post everyday).

SAMPLES OF CUSTOM CUT SHAPES: Please add this item: Custom Cut Shape Quote / Sample the cart, filling in all the fields required, checkout and pay and then email your shape to nicci@sublimetal.co.uk .

Most of our items are now despatched by courier (costing us minimum £6.22 shipping) as we are located in a rural area. If we have to / need to despatch by post we have a 6 mile, 20 minute round trip to town to send out, so the minimum charge then has to cover this plus all the other standard charges for packaging (up to £1 but at least 50p) recorded delivery, paypal fee, printing of the invoice, time taken etc (when we have non mainland UK orders to post, which are too expensive to courier, we can stand in a queue at the Post office for up to 15 minutes!) These costs are the same for a large order as a small sample one (and we are making far less profit on a small order anyway!). If  we do use the post, we generally only send recorded, even small orders, as every time we try to send non signed for we get items that don’t turn up – which we then have to replace at more time and cost! The Free samples offered above are the only exception to this.

To offset this we offer free shipping at the low level of £75 an order (most sublimation wholesalers have no free delivery option at all), to encourage you to order more and make us all more profitable!

MONTHLY FREE SAMPLES

Every 4-8 weeks we showcase a different category on our website by offering special offer packs and including FREE samples of a selection of products from that category in qualifying orders – you don’t have to request or order these FREE products, we will pop them in your order as a matter of course… the larger or more often you order, the more FREE items you will receive!

 

 

 
 
 
 
Subli Metals - VIP Deals

Get notified of new products, tutorials and VIP deals before anyone else... just pop your details in the form below.

  • Subli Training

    With over 7 years experience in the dye sublimation industry as both retailers and wholesalers, we have the knowledge to train you in all aspects of the business. From design of your image, through printing and pressing, to marketing and selling, we can guide you toward making a success of your dye sublimation business.

    We give a full hands on experience throughout the process, with a sample package of items to take away at the end.



       
    Copyright 2011-2017 sublimetals.co.uk. All rights reserved
    Follow Us: